Privacy Policy

Execflats.Com Privacy Policy

 

(Last Updated May 25, 2018)

 

Execflats Limited takes your privacy seriously and we are committed to ensuring the privacy and safeguarding of your data. This Privacy Policy is an explanation of the information we collect and how we use it during your relationship with us. Please read the information carefully to understand how we treat your data and what you can expect of us as a Data Controller.

 

1.         About Execflats

 

We are Execflats.com Limited and our registered office is 11 Gunnery Terrace, London, SE28 8FR

 

2.         What information does Execflats collect?

 

We only collect personally identifiable information that is absolutely necessary to communicate with you during the booking process and successfully book an apartment for you with us. This may include your name; home, work and email addresses; telephone and fax numbers; credit card information; date of birth; gender; and lifestyle information, such as room preferences, leisure activities, and other information necessary to fulfil special requests (e.g. health conditions that require special room accommodations) noting that if you do not provide this information, we may not be able to provide our services.

 

We may also need to collect the names of other guests, providing they are over 18 years of age. If your employer or agent uses our services to book accommodation for you, we may collect this information from them, rather than directly from you.

 

When you browse our website, we may collect your Internet Protocol (IP) address. This address allows your computer to communicate over the internet and connect to our website and it can also show us where in the world you’re browsing from. Our website uses cookies for various web functions, and to help improve the user experience. A cookie is a small data file stored on your computer that comes from the web browser you’re using. It can have a variety of uses and functionalities including storing information about your preferences, speeding up your searches and recognising you when you re-visit. Cookies are also used to track overall visits and visitor location. This helps us identify visitor numbers and patterns. Some cookies have a session-limited lifespan and are removed when you close your browser while others last a lot longer and sometimes indefinitely.

 

If you would like to find out more about cookies and how to disable them, please visit http://www.aboutcookies.org/ If you would like more information about the specific cookies our website uses, please contact info@Execflats.com



3.         How does Execflats collect your information?

 

When we collect information from you, we will ask you, your employer, your agency or your relocation company to voluntarily supply us with the information we need. We endeavour to collect information only with your knowledge and with your permission if necessary.

We collect your personal details primarily to service your accommodation request and this can involve the following communications:

•          Providing you with accommodation options via email

•          Communicating with you about your requirements via phone and email

•          Completing and administering your reservation via email



4.         How does Execflats contact you?

 

As part of our commitment to keep you informed, we may contact you via email, telephone, text message, or by other means to confirm your arrival and departure dates, ensure your customer satisfaction, notify you of new services, or other relevant information that may be of interest to you.

 

We will use your email address to send a confirmation and, if necessary, may use other means to contact you for help in processing your booking. If during the booking process the apartment you have chosen isn’t available, then we may contact you to discuss alternative options. We may also use your email address to:

 

•          Send you pre-arrival confirmation details;

•          Communicate emergency or crisis-related information;

•          Send you copies of your invoices when you request them; and

•          Send you periodic guest satisfaction surveys.

•          Ensuring you have the best possible stay is important to us, so we may contact you during your stay to check that everything is as expected.

• We may also ask if you’re interested in extending your booking or if you have any future requirements.

 

5.         Does Execflats share information with third parties?

 

Execflats only shares your information for the sole purpose of servicing your booking and may disclose your information to third parties in the following ways:

•          When we communicate with booking agents, employers, relocation companies, travel agencies, companies or organizations, who have made reservations, agreed to make payments, arranged for discounts, or purchased our services on your behalf or if you use our services under a corporate or other commercial account;

•          If you seek to have your rental charges invoiced to your employer or any other third party, we may disclose personally identifiable data about you to that third party and to any companies that assist the third party in processing invoices;

•          When we report to credit card issuers, credit reporting and fraud checking agencies and debt collection agencies, but only to the extent necessary to comply with contractual agreements.

•          When companies or service providers that perform business activities on behalf of Execflats require information (e.g. credit card processing)

•          In case of emergency such as to safeguard the life, health, or property of an individual.

 

If personally identifiable information is shared as mentioned above, we will limit the scope of such information that is furnished solely to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require all third parties to sign our terms and conditions which include strict data privacy requirements. We may only have to disclose your information in the event that we sell the business, introduce or acquire another business, need to establish, make or defend a legal claim, or if we are under a duty to disclose personal information to comply with legal obligations. We may also use third party service providers (such as IT and technology services) who will store or use your information, but only on our instructions and subject to strict data protection requirements.

 

6.         For how long does Execflats store your information?

 

We keep a copy of your correspondence and details of your enquiries and bookings to enable us to manage the booking process. This data is further kept for up to 6 years after your last booking for the purpose of auditing and to comply with regulatory bodies such as the HMRC.

 

7.         Does Execflats use your data on Social Media?

 

We’re active on various social media platforms and use these to communicate news, stories, blog posts and other relevant information in the industry and about our company.   Your personal information will be treated according to this privacy policy and only used as necessary for our legitimate interests in dealing with your correspondence.

 

8.         What is Execflats basis for processing your personal information?

 

To process your information, we rely on the following legal basis:

 

Performance of a contract: We need the personal information you supply to execute our part of the contract between us “the service provider” and you “the client”. If you ask us to make a booking, we will use your information to complete and administer your booking to satisfy our part of the contract as a service provider.

 

Legitimate interests: We use your information to service your requests and send you information relevant to your booking. We may contact you to suggest alternative options when your chosen apartment is not available or to ask if you would like to extend your current booking. If you are a guest, or your agency is making the booking, we use your information as necessary for our legitimate interests in carrying out our contract with the client who made the booking.

 

Consent: We will ask for your consent to send you direct marketing content containing relevant information, special offers, exclusive rates and promotions.



9.         How does Execflats secure your information?

 

We continuously review and update our website data security in accordance with legal requirements and web best practices. We take every reasonable measure to ensure your data is secure and only accessed by those requiring it to process your booking.

 

Execflats takes security of data very seriously and works hard to protect data from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

 

10.       What rights do you have to your data with us?

 

As a user of our service, you have rights as an individual which you can exercise in relation to the information we hold about you. You have a right to be informed in a clear, transparent and easily understandable way about how we use your personal information and about your rights. This is why we are providing you with the information in this policy. If you require any further information about how we use your personal information, please let us know.

 

You have the right to access and to review the personal information we hold for you. You can request an overview of this data by emailing info@Execflats.com When emailing, please use ‘Personal Information Request (PIR)’ as the subject line so we’re able to expedite the process. Further to this, you may request a full copy of the personal information we hold for you which we will send to you. We can tell you what information we hold about you, why we are holding it and who it may be shared with.

 

If you notice that your data is inaccurate you can request for it to be rectified. Just send an email to info@Execflats.com and we will make the relevant corrections.

 

You have the right to restrict the processing of your data. We only use your data to process your booking and if you request us to restrict processing then this will take place after your booking and stay has been completed. Further to this, if you feel your data has been processed incorrectly or unfairly then you have the right to object to the processing of this data. You can do this by emailing info@Execflats.com

 

If you decide that you don’t want us to store your data anymore then you can request for it to be deleted. You can do this by emailing info@Execflats.com and we will delete all of your personal data. We will only retain your data if we’re under a legal obligation to do so or we need to keep it to establish, exercise or defend a legal claim, and you will always be informed in these cases.

 

If you want us to transfer your personal information to another party where you provided it to us and we are using it based on your consent, or to carry out a contract with you, and we process it using automated means, you can do this by emailing info@Execflats.com

 

Where we are relying on your consent for the collection, processing and transfer of your personal information for any specific purpose other than booking an accommodation with us, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another compelling legitimate interest in doing so.

 

Whenever you submit a request to delete or update your information in any way, we will honour your request within four (4) weeks and will inform you about the status.

 

If you think that we are using your information in a way which breaches data protection law, you have the right to lodge a complaint with your national data protection supervisory authority (if you are in the UK, this will be the ICO). Our supervisory authority for Execflats is Britain’s Information Commissioner’s Officer (ICO). If you are a resident of the UK and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to the ICO: https://ico.org.uk/concerns/.

 

11.       How do you contact Execflats?                                                                                                

If you required any additional information, have comments or questions regarding Execflats Privacy practices or this Policy, you can contact us: By email at: info@Execflats.com, Or write to us at: Execflats.Com Limited, 11 Gunnery Terrace, London, SE18 6SW.

 

 

 

Please note that this Privacy Policy may change without notice.